Warranty Policy

Dukawey is committed to providing high-quality electric bicycles and reliable after-sales support. This Warranty Policy outlines the warranty coverage and service conditions for products purchased from Dukawey.

All Dukawey bicycles are brand-new products manufactured to strict quality standards. During the applicable warranty period, if a component is found to have a manufacturing defect or non-human damage, Dukawey will provide replacement parts free of charge.

After the warranty period has expired, replacement parts may still be available; however, customers will be responsible for the cost of the parts and shipping.

Warranty Coverage

The warranty periods for major components of Dukawey electric bicycles are listed below:

Part Name	Warranty Period (Months)	Service Details
Battery	12	If battery capacity drops by more than 50% or a functional failure occurs (excluding damage caused by misuse), a replacement will be provided within the warranty period.
Motor	12	Replacement provided for motor malfunction during the warranty period (excluding water damage or improper use).
Display / Controller / Charger	12	Replacement available for manufacturing defects or functional failures (excluding unauthorized modifications or damage caused by misuse).
Sensor / Switch / Throttle / Headlight	6	Free replacement for verified functional defects within the warranty period.
Frame	36	Covered for structural defects including cracking, welding failure, or breakage.
Front Fork / Handlebar / Seatpost	12	Replacement provided for structural defects such as cracking or welding failure.
Brake System / Transmission System	6	Replacement parts will be provided if the component cannot be repaired.
Tires / Seat / Kickstand / Pedals	3	Consumable components damaged due to manufacturing defects within 3 months may qualify for replacement.
Other Unspecified Components	3	Components not specifically listed above are covered by a 3-month warranty period.

Warranty Claim Process

If you experience an issue with your Dukawey product during the warranty period, please contact our support team. To process a warranty claim, customers may be required to provide:

A detailed description of the issue
Photos or videos showing the problem
Order number or proof of purchase

Our technical support team will review the information and determine the appropriate solution, which may include troubleshooting guidance, replacement parts, or further service instructions.

Warranty Exclusions

This warranty does not cover damage or defects caused by:

Accidents, misuse, abuse, or improper maintenance
Unauthorized modifications or repairs
Water damage or exposure to extreme environmental conditions
Normal wear and tear of consumable components
Improper assembly or installation by the user
Damage caused during transportation after delivery

Additionally, promotional items, free gifts, packaging materials, and accessories are not covered by this warranty.

Important Notice

Customers must contact Dukawey customer service and obtain written approval before returning any product or component. Returns sent without prior authorization may not be accepted or refunded.

Contact Information

If you have any questions regarding this Warranty Policy or need assistance with a warranty claim, please contact us:

Email: service@dukawey.com